Medisage Support
Contact Support
Email Support
hello@medisage.app
Response time: 24-48 hours
For technical issues, account problems, or general questions
Medical Emergency
Call 911 Immediately
This app is NOT for emergency medical situations
For life-threatening emergencies, contact emergency services directly
General Inquiries
support@medisage.app
Response time: 48-72 hours
For business inquiries, partnerships, or feedback
Frequently Asked Questions
How secure is my health data?
Your health data is protected with bank-level encryption and HIPAA-compliant security measures. We never share your personal health information without your explicit consent.
Can I export my health records?
Yes, you can export your health records at any time. Go to Settings > Data Export to download your information in a secure format.
How do I add family members?
You can add family members by going to Profiles > Add Family Member. Each family member will have their own secure health profile.
What happens if I forget my password?
Use the "Forgot Password" link on the login screen. We'll send you a secure reset link to your registered email address.
Is Medisage free to use?
Medisage offers both free and premium features. Basic health record management is free, with advanced features available through subscription.
Can I sync data between devices?
Yes, your health data automatically syncs across all your devices when you're logged into your account.
Common Issues & Solutions
🔐 Login Problems
- Check your email and password spelling
- Ensure your device has internet connection
- Try the "Forgot Password" option
- Clear app cache and try again
📱 App Not Loading
- Check your internet connection
- Force close and restart the app
- Update to the latest app version
- Restart your device
📄 Missing Records
- Check if you're logged into the correct account
- Verify the selected family member profile
- Allow time for sync to complete
- Contact support if data appears lost
Privacy & Security
Your privacy is our top priority. Medisage is designed with healthcare-grade security:
- HIPAA Compliant: We follow strict healthcare privacy regulations
- End-to-End Encryption: Your data is encrypted at rest and in transit
- No Data Selling: We never sell or share your health information
- Secure Servers: Data is stored on secure, certified healthcare servers