📋 Medisage Terms of Use (v2.0)
🏥 Agreement Overview
By accessing or using the Medisage mobile application ("App"), you agree to be bound by these Terms of Use, our Privacy Policy, and AI & Medical Disclaimer. If you do not agree to all terms, please discontinue use immediately.
⚠️ CRITICAL DISCLAIMER: Medisage is NOT a medical device, diagnostic tool, or healthcare provider. We do NOT provide medical diagnosis, treatment recommendations, or emergency services.
Table of Contents ▼
1. Acceptance of Terms
Agreement Requirement
By accessing, downloading, or using the Medisage application ("App") and related services ("Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
Non-Acceptance
If you do not agree to these Terms, you must not access or use our Services. Continued use of Medisage constitutes acceptance of any updated Terms.
Binding Agreement
These Terms constitute a legally binding agreement between you and Medisage. They supersede any prior agreements or understandings regarding your use of our Services.
2. Service Description
Medical Record Management
Medisage provides digital health management features including:
- Secure storage and organization of medical documents
- AI-powered analysis of uploaded health records
- Health parameter tracking and trend analysis
- Blood test analysis with guideline-informed, educational summaries
Medication Management
Smart medication tracking and reminder system:
- Customizable medication schedules and reminders
- Adherence tracking and analytics
- Family caregiver collaboration features
- Potential interaction flags for discussion with your clinician
Family Health Coordination
Multi-profile family health management:
- Unlimited family member profiles
- Secure health data sharing with permissions
- Emergency contact management
- Caregiver access controls
Health Analytics
Comprehensive health insights and reporting:
- Personalized health recommendations
- Trend analysis and risk assessment
- Health score calculation
- Wellness plan generation
3. Eligibility & Account Requirements
Age Requirements
- Primary Users: Must be at least 18 years old
- Minors (13-17): Require verified parental consent
- Children (Under 13): Account managed by parent/guardian
- Legal Capacity: Must have legal capacity to enter into agreements
Account Creation
To create an account, you must:
- Provide accurate and complete registration information
- Maintain the security and confidentiality of your account credentials
- Verify your email address and contact information
- Accept our Privacy Policy and Medical Disclaimer
- Comply with all applicable laws and regulations
Prohibited Users
You may not create an account if you:
- Have been previously suspended or banned from Medisage
- Are prohibited from using our Services by applicable law
- Intend to use the Services for unlawful purposes
- Are a competitor seeking to access our proprietary technology
4. 🤖 AI Processing & Consent Management
5. User Responsibilities
Account Security
- Maintain confidentiality of login credentials
- Use strong, unique passwords
- Enable two-factor authentication when available
- Immediately report unauthorized access
Data Accuracy
- Provide accurate health and personal information
- Update information when circumstances change
- Verify uploaded medical documents are yours
- Report any data inconsistencies
Legal Compliance
- Comply with all applicable laws and regulations
- Respect intellectual property rights
- Use Services only for intended purposes
- Report violations of these Terms
Health Decisions
- Understand Services are not medical advice
- Consult healthcare professionals for medical decisions
- Use emergency services for medical emergencies
- Take responsibility for health-related actions
6. Content Upload & Sharing
Content License
By uploading content, you grant Medisage a limited, non-exclusive license to:
- Store and process your content to provide Services
- Generate AI insights and health analytics
- Display content within your account and to authorized users
- Backup and secure your data for service continuity
License Limitations:
- We will not share your content publicly without permission
- License terminates when you delete content or close your account
- We respect your ownership rights and privacy preferences
7. AI Insights & Limitations
AI Capabilities
Medisage uses artificial intelligence to:
- Analyze uploaded medical documents using OCR and vision processing
- Extract health parameters from blood tests and reports
- Generate personalized health insights and recommendations
- Generate potential interaction flags for healthcare discussions
- Track health trends and patterns over time
AI Limitations & Legal Disclaimers
IMPORTANT: AI-generated insights have significant limitations and legal considerations:
Not Medical Advice
AI insights are informational only and do not constitute medical advice, diagnosis, or treatment recommendations.
Algorithmic Generation
All insights are generated algorithmically and may be incomplete, inaccurate, or misinterpreted. Do not rely on AI analysis for health decisions.
Educational Purposes Only
AI insights are provided for educational and informational purposes only and should not replace professional medical consultation.
Professional Consultation Required
Always consult qualified healthcare professionals before making health decisions based on AI insights.
Not for Emergencies
AI processing is not real-time and should NEVER be relied upon for emergency medical situations. Call 112 (India's emergency number) for emergencies.
No Self-Diagnosis
Self-diagnosis based on AI insights is strongly discouraged and may be harmful. Seek professional medical advice for all health concerns.
User Acknowledgment & Comprehensive AI Consent
By using Medisage AI features, you acknowledge and explicitly consent to the following:
📋 Comprehensive AI Liability Waiver
You expressly waive and release Medisage from any and all claims, damages, losses, or liability arising from:
🔒 Privacy & Data Exposure
- PHI exposure to third-party AI services during processing
- Data retention by AI providers according to their policies
- Changes in AI provider privacy practices or terms of service
- Unauthorized access to data at third-party AI services
🤖 AI Accuracy & Performance
- Inaccurate, incomplete, or misleading AI-generated insights
- Errors in experimental AI algorithms or models
- Inconsistent results between different AI providers
- Technical failures in AI processing systems
⚕️ Medical & Health Consequences
- Health decisions made based on AI-generated recommendations
- Delayed or inappropriate medical care due to AI insights
- Adverse health outcomes related to AI-influenced decisions
- Missed medical conditions or misinterpretation of health data
🔬 Experimental Features
- Participation in AI experimentation and research programs
- Use of beta or experimental AI features
- Unexpected behavior of new AI algorithms
- Service disruptions due to AI system updates or changes
🚫 Opt-Out Options
You can disable AI processing in Settings → Privacy → AI Processing. Note that this will:
- Disable document analysis and health insights
- Limit medication interaction checking
- Reduce automated health parameter extraction
- Maintain all other app functionality
8. Medical Disclaimer
CRITICAL MEDICAL DISCLAIMER
Medisage is NOT a medical device and does NOT provide medical diagnosis, treatment, or therapeutic recommendations. This service is for health information management only.
What Medisage Does NOT Provide
Medical Diagnosis
We do not diagnose medical conditions or interpret symptoms
Treatment Recommendations
We do not prescribe medications or recommend specific treatments
Emergency Services
We do not provide emergency medical services or urgent care
Professional Medical Care
We do not replace the need for professional medical care
When to Seek Professional Care
Always consult qualified healthcare professionals for:
- Medical Emergencies: Call emergency services immediately
- New Symptoms: Unexplained or concerning health changes
- Medication Changes: Starting, stopping, or modifying medications
- Health Decisions: Any decisions affecting your health or treatment
- Data Interpretation: Understanding medical test results and reports
EMERGENCY SITUATIONS
For medical emergencies, contact emergency services immediately. Do not rely on Medisage for emergency medical assistance.
9. Prohibited Conduct
You agree NOT to:
Security Violations
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our Services or servers
- Circumvent security measures or access controls
- Probe, scan, or test system vulnerabilities
Harmful Content
- Upload content that is unlawful, harmful, or offensive
- Submit false, misleading, or fraudulent information
- Upload content that violates others' privacy rights
- Share content containing malware or malicious code
Intellectual Property
- Violate intellectual property rights of others
- Copy, modify, or distribute our proprietary content
- Reverse engineer or decompile our software
- Use our trademarks without permission
Misuse of Services
- Impersonate another person or entity
- Create fake accounts or provide false information
- Use Services for commercial purposes without authorization
- Attempt to sell, transfer, or sublicense your account
Consequences of Violations
Violations of these Terms may result in:
- Warning: Notice of violation and requirement to cease activity
- Suspension: Temporary restriction of account access
- Termination: Permanent account closure and service ban
- Legal Action: Pursuit of legal remedies for serious violations
10. Subscription & Billing
Service Tiers
Free Tier
- Basic health record storage
- Limited AI insights (5 per month)
- Simple medication reminders
- Single user profile
Basic Plan
- Enhanced AI processing (25 insights/month)
- Multi-profile family support
- Advanced medication management
- Blood parameter analysis
Premium Plan
- Unlimited AI insights and processing
- Advanced family collaboration
- Comprehensive health analytics
- Priority support and features
Billing & Payments
Subscription Billing
- Subscriptions automatically renew unless cancelled
- Payment is charged in advance for each billing period
- Billing cycles: Monthly or Annual options available
- All fees are non-refundable unless required by law
Payment Methods
- Credit cards, debit cards, and digital wallets accepted
- You authorize us to charge your payment method
- Keep payment information current and valid
- Payment processing handled by certified providers
Price Changes
- We may modify subscription prices with notice
- Price changes apply to subsequent billing periods
- 30-day advance notice for price increases
- Option to cancel before price change takes effect
Cancellation & Refunds
Subscription Cancellation
You may cancel your subscription at any time:
- Cancel through account settings in the app
- Contact customer support for assistance
- Cancellation takes effect at end of current billing period
- Continue to have access until period expires
Refund Policy
Generally, all fees are non-refundable, except:
- Unused portions of annual subscriptions in certain jurisdictions
- Charges disputed within 30 days with valid reason
- Billing errors corrected upon verification
- Refunds required by applicable consumer protection laws
11. Data Protection & Privacy
Our Privacy Commitment
Medisage protects your personal and health information under India's Digital Personal Data Protection Act, 2023, and is built to international healthcare-privacy safeguards as a benchmark.
Governed by the DPDP Act, 2023
Built to international (HIPAA-level) safeguards as a benchmark; our binding obligations are under India's DPDP Act. No third-party certification is held.
Encrypted in Transit & at Rest
TLS 1.3 in transit and AES-256 for stored data. Medisage is not end-to-end encrypted — our servers process your documents to read and analyse them.
Access Controls
Strict access controls, audit logging, and minimal necessary access principles
How We Handle Your Health Data
Under the DPDP Act, 2023:
- Purpose limitation: We process your health data only to provide the features you choose, on the basis of your consent
- Data minimisation: We access and process only the data necessary to provide the service
- Processors under contract: Service providers (including cloud and AI providers) process data on our instructions, for our stated purposes only. Note: AI providers operate under their own commercial terms, not healthcare-specific agreements
- Access logging: Access to data is logged and monitored
- Breach notification: We will notify the Data Protection Board of India and affected users of a personal data breach as required by law
- Full details: see our Health Data Protection Notice
Emergency Disclaimer
CRITICAL: For emergency medical situations, immediately contact emergency services (112 in India). Do not rely on this app for emergency medical care or urgent health decisions.
Your Privacy Rights
Under applicable privacy laws, you have the right to:
- Access: Request copies of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data
- Portability: Export your data in machine-readable format
- Restriction: Limit processing of your data
- Objection: Object to certain types of data processing
Complete Privacy Information
For detailed information about our privacy practices, please review our comprehensive Privacy Policy, which covers:
- Detailed data collection and usage practices
- Third-party sharing and processing
- International data transfers
- Security measures and breach procedures
- Contact information for privacy inquiries
12. Service Availability
Service Uptime
We strive to maintain high service availability but cannot guarantee uninterrupted access:
- Availability: We aim to keep the service running, but provide it on an "as is" and "as available" basis without an uptime guarantee
- Maintenance Windows: Scheduled during low-usage periods with advance notice where practical
- Emergency Maintenance: May occur without notice for security or stability
- Service Monitoring: Application-level monitoring and audit logging
Service Modifications
We reserve the right to modify, suspend, or discontinue Services:
- Feature Updates: Regular improvements and new features
- Deprecation Notice: 90-day notice for significant feature removals
- Emergency Changes: Immediate changes for security or legal compliance
- Migration Assistance: Reasonable assistance for data export if services are discontinued
Force Majeure
We are not liable for service interruptions caused by events beyond our reasonable control, including:
- Natural disasters, pandemics, or acts of God
- Government actions, sanctions, or regulatory changes
- Third-party service provider outages
- Internet infrastructure failures
- Cyberattacks or security incidents
13. Intellectual Property
Our Intellectual Property
Medisage and its licensors own all intellectual property rights in the Services, including:
- Software: Mobile applications, web interfaces, and backend systems
- Algorithms: AI models, health analysis algorithms, and proprietary methods
- Content: Text, graphics, logos, images, and user interface elements
- Trademarks: Medisage name, logos, and branded elements
- Trade Secrets: Proprietary business methods and technical implementations
Your Content Rights
You retain ownership of content you upload to Medisage:
- Medical Records: You own your uploaded health documents and data
- Personal Information: Your profile and account information remains yours
- Generated Insights: Health insights generated from your data belong to you
- Data Export: You can export your data in standard formats
License Grant
We grant you a limited, non-exclusive, non-transferable license to:
- Use the Medisage Services for personal health management
- Access and download your health data and insights
- Share content within the app according to your permission settings
- Use our Services in compliance with these Terms
License Restrictions:
- You may not copy, modify, or distribute our software
- You may not use our Services for commercial purposes
- You may not reverse engineer or attempt to extract source code
- You may not use our trademarks without written permission
14. Limitation of Liability
Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND:
- No Medical Warranties: We disclaim all warranties regarding medical accuracy or suitability
- No Technical Warranties: No guarantee of error-free or uninterrupted service
- No Fitness Warranties: No warranty that Services meet your specific needs
- Third-Party Content: No warranties regarding third-party content or services
Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDISAGE SHALL NOT BE LIABLE FOR:
Indirect Damages
- Consequential or incidental damages
- Lost profits or business opportunities
- Loss of data or information
- Emotional distress or personal injury
Medical-Related Damages
- Health outcomes based on AI insights
- Delayed or missed medical care
- Medication errors or drug interactions
- Misinterpretation of health data
Service-Related Damages
- Service interruptions or downtime
- Data loss or corruption
- Security breaches affecting your data
- Third-party service failures
Damage Cap
If we are found liable for any damages, our total liability shall not exceed:
- Paid Users: The amount you paid us for Services in the 12 months preceding the claim
- Free Users: a nominal ₹1,000, as the consumer app is provided to you free of charge
- Multiple Claims: Aggregate liability capped at the above amounts
Security is Provided on a Best-Effort Basis
Medisage applies commercially reasonable security measures (described in our Health Data Protection Notice) but does not and cannot guarantee that the Services or your data will be free from unauthorised access, breach, or loss. You acknowledge and accept that:
- No method of electronic storage or transmission is completely secure, and evolving threats mean a residual risk always remains;
- Medisage is an independent, early-stage venture and is not liable for security incidents beyond its reasonable control — including breaches at third-party AI or infrastructure providers, or access resulting from your own device, network or credentials being compromised;
- You use the Services with this understanding and accept this residual risk as a condition of use.
Your Indemnification of Medisage
To the maximum extent permitted by law, you agree to indemnify and hold harmless Medisage and its founder and operators from any third-party claims, losses, liabilities or reasonable expenses arising out of:
- Your misuse of the Services or breach of these Terms;
- Content or health information you upload, and decisions you or others make based on the Services;
- Your failure to keep your account credentials or device secure;
- Your violation of any applicable law or the rights of any third party.
Statutory Rights & Local Law
Nothing in this section limits any liability that cannot be excluded under applicable law, or removes any right you hold or duty we owe under India's Digital Personal Data Protection Act, 2023. Some laws do not allow certain exclusions or limitations; in those cases, our liability is limited to the maximum extent the law permits.
15. Termination
Termination by You
You may terminate your account at any time:
- Account Deletion: Use account settings to delete your account
- Contact Support: Email support for deletion assistance
- Data Export: Export your data before deletion
- Subscription Cancellation: Cancel recurring billing separately
Termination by Medisage
We may terminate or suspend your account for:
- Terms Violations: Material breach of these Terms
- Illegal Activity: Use of Services for unlawful purposes
- Payment Issues: Non-payment of subscription fees
- Abuse: Abuse of Services or other users
- Inactivity: Extended periods of account inactivity
Termination Process
Notice Period
We typically provide 30 days' notice before termination, except for:
- Immediate security threats
- Legal compliance requirements
- Serious Terms violations
Data Retention
After termination:
- Account access immediately suspended
- Data retained for 30 days for potential recovery
- Permanent deletion after retention period
- Legal hold data retained as required by law
Appeals Process
If you believe termination was in error:
- Contact support within 30 days
- Provide explanation and supporting evidence
- We will review and respond within 14 days
- Reinstatement possible if termination was erroneous
Effect of Termination
Upon termination of your account:
- All licenses granted to you terminate immediately
- Your right to use the Services ends
- Unpaid fees become immediately due
- Survival clauses (liability, dispute resolution) remain in effect
- You remain responsible for activities that occurred before termination
16. Governing Law
Applicable Law
These Terms are governed by the laws of India. Subject to any non-excludable consumer right to approach a consumer forum, the courts of Bengaluru, Karnataka have exclusive jurisdiction.
Dispute Resolution
If a dispute arises:
- Contact us first at legal@medisage.app and describe the issue;
- both sides will engage in 60 days of good-faith negotiation to try to resolve it directly;
- if unresolved, either party may bring the matter before the courts of Bengaluru, Karnataka (or the applicable consumer forum, where that right cannot be excluded by contract).
There is no pre-dispute binding arbitration and no class-action waiver in these Terms.
International Users
If you access Medisage from outside India, you acknowledge that:
- Local laws may also apply to your use of the Services
- You are responsible for compliance with local regulations
- Data processing may occur in countries other than your own
- These Terms remain the primary governing agreement
17. Contact Information
Business Information
Response Times
- Legal Inquiries: 5-7 business days
- General Support: 24-48 hours
- Privacy Requests: 30 days (as required by law)
- Security Issues: 24 hours acknowledgment
Document Information
Acknowledgment
By using Medisage, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our Services.