Medisage Support
Contact Support
Email Support
Response time: 24-48 hours
For technical issues, account problems, or general questions
Medical Emergency
Call 112 Immediately
This app is NOT for emergency medical situations
For life-threatening emergencies, contact emergency services directly
General Inquiries
support@medisage.app
Response time: 48-72 hours
For business inquiries, partnerships, or feedback
Frequently Asked Questions
How secure is my health data?
Your data is encrypted in transit (TLS 1.3) and at rest on our managed storage, and isolated at the database level so no other account can read your records. We never share your personal health information without your explicit consent. Note that Medisage is not end-to-end encrypted — our servers process your documents in order to read and explain them.
Can I export my health records?
Yes, you can export your health records at any time. Go to Settings > Data Export to download your information in a secure format.
How do I add family members?
You can add family members by going to Profiles > Add Family Member. Each family member will have their own secure health profile.
What happens if I forget my password?
Use the "Forgot Password" link on the login screen. We'll send you a secure reset link to your registered email address.
Is Medisage free to use?
Medisage offers both free and premium features. Basic health record management is free, with advanced features available through subscription.
Can I sync data between devices?
Yes, your health data automatically syncs across all your devices when you're logged into your account.
Common Issues & Solutions
🔐 Login Problems
- Check your email and password spelling
- Ensure your device has internet connection
- Try the "Forgot Password" option
- Clear app cache and try again
📱 App Not Loading
- Check your internet connection
- Force close and restart the app
- Update to the latest app version
- Restart your device
📄 Missing Records
- Check if you're logged into the correct account
- Verify the selected family member profile
- Allow time for sync to complete
- Contact support if data appears lost
Privacy & Security
Your privacy is our top priority. Here is what that means in practice:
- Governed by India's DPDP Act, 2023: You have the right to access, correct and delete your data, and to withdraw consent at any time
- Encrypted in transit and at rest: TLS 1.3 in transit; records encrypted at rest on our managed storage
- Row-level data isolation: Enforced by the database itself, so one account can never read another's records
- No data selling: We never sell or share your health information
- Not end-to-end encrypted: To read a prescription or explain a blood report, our servers must process the document — so we can technically access it. Client-side encryption is on our roadmap
Read our full Privacy Policy | View Health Data Privacy Notice